A while ago in a previous post, I referred to an interview with Neil Raden entitled "Is Business Intelligence Stuck in the Past?" where he talked about how most business users today are more tech-savvy than the IT department. Peter O'Donnell just sent me through a link to a Gartner Voice interview with Peter Keen (one of the founding fathers of DSS/BI) where he makes essentially the same point:
IT is in danger of becoming the technology laggard.
Tune in here to listen to the interview. You can also subscribe to the Gartner Voice podcast in iTunes (the interview with Keen is the most recent episode).