And speaking of Russell Ackoff...

He's got a new book out called Management f-LAWS. As the name suggests, the book is about how management really works, rather than some idealised view of managerial utopia. Essentially a set of management homilies based on Ackoff's insights from decades of observation, the freely downloadable part of the book ranges from the interesting ("Managers who don't know how to measure what they want settle for wanting what they can measure") to the whimsically silly ("The legibility of a male manager's handwriting is in inverse proportion to his seniority"). Perhaps a useful book for BI professionals, but look for the commentary from Sally Bibb on each of the 'f-LAWS' for the real value.